How can we help?
Tickets
How do I book a bus, train or boat ticket?
Open a route page and click "See schedules on 12Go". Times, fares and seats come from licensed operators; booking, payment and e-tickets are handled by 12Go, our ticketing partner.
Who handles changes and refunds?
Tickets are issued by 12Go on behalf of the operator. Cancellations, changes and refunds follow the operator's and 12Go's rules shown before you pay — contact 12Go support with your booking code.
Rentals
How do I rent a scooter or car?
Choose your area and dates on the rental page and send the request on WhatsApp (0851-7815-7074). We reply with available vehicles and the final price, deposit and delivery fee before you pay.
Are the prices on the site final?
No — they are market estimates per day. The final price depends on the model, year, rental length and season, and is always confirmed before you pay.
What ID do I need?
Your original passport. For self-drive rentals bring your home licence and an International Driving Permit (IDP) for the vehicle class.